I'm having trouble logging into WordPress

Troubleshooting WordPress login issues

Jacqueline

Last Update há 4 meses

If you're unable to log in to your WordPress website, follow these simple steps to resolve the issue.


1. Incorrect Username or Password


Symptoms:

  • Error message: "ERROR: The username or password you entered is incorrect.

Solution:

  • Reset your password:
    1. Click the "Lost your password?" link on the login page.
    2. Enter your username or the email address associated with your account.
    3. Check your email inbox for the password reset link and follow the instructions to create a new password.
  • Double-check your username: Make sure you're entering the correct username, as a small typo could be the issue.

2. Browser Cache or Cookies Issue


Symptoms:

  • The login page refreshes without logging you in.
  • No error message appears, but you're unable to access your dashboard.

Solution:

  • Clear your browser cache and cookies:
    1. Go to your browser settings.
    2. Clear cached images, files, and cookies.
    3. Restart your browser and try logging in again.


Alternatively, you can try logging in using an Incognito or Private Browsing window.


Still Having Trouble?


If you’ve tried both steps and are still unable to log in, please contact Igniter Digital for further assistance. We’ll help you get back into your site quickly!


  • Phone: (731) 400-0595
  • Email: [email protected]
  • Submit a ticket: Click "Submit a Ticket" at the top of this page.


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